HOW TO TAKE AND LEAVE MESSAGE TELEPHONE CALLS

 

MATA PELAJARAN      : BAHASA INGGRIS

KELAS                          : XI SMK         

KOMPETENSI DASAR :

3.15     Menerapkan fungsi social, struktur teks dan unsure kebahasaan teks interaksi transaksional yang melibatkan tindakan member dan meminta informasi terkait pesan sederhana lewat telephone (taking simple phone message) sesuai dengan konteks penggunaannya di dunia kerja

4.15     Menuliskan kembali teks pesan sederhana lewat telephone terkait tempat kerja dengan memperhatikan fungsi sosial, struktur teks dan unsure kebahasaan secara benar dan sesuai konteks dunia kerja.

 

MATERI                 :

 

HOW TO TAKE AND LEAVE MESSAGE TELEPHONE CALLS

Beginning telp calls

You can star by asking the person who you want to speak to:

Formal :

·         Hello. Can/could I speak to ...., please?

·         Good morning. Can/could you put me through to..., please?

·         Good afternoon. Can/could you connect me to..., please?

Informal

·         Is ...there?

·         I want to speak to....

·         Please connect me to..

·         Please put me through to....

Asking for waiting/holding

·         Of course, just a moment please. I’ll check if he’s available

·         Okay. Please hold the line, I’ll put you trough to her now.

Telling someone isn’t available

Formal

·         I’m afraid he’s on another line/ his line is busy/ he’s not answering his phone

·         I’m sorry but she’s meeting a client/ in a meeting with…/ away from her desk/ out of the office/ out of the country/ flying to New York/ on a business trip/ not in today/

·         Sorry, he doesn’t work on Fridays

informal

·         He is not available

·         He’s not here

·         She’s out

Taking and leaving telephone messages

Taking telephone message

·         Can I take a message

·         Would you like to leave a message

·         If I can take your name and number, I’ll ask him to call you back

Leaving telephone message

·         Can/ Could I leave a message?

·         Can/ Could you take a message?

·         Can/ Could you ask him to call me back?”

·         Can/ Could you tell her I called?”

Ending taking and leaving messages

·         Okay, I’ll make sure (that) he gets your message

·         Okay, I’ll tell him that you called

·         I’ll pass your message onto him

Example

Receiver Caller   Receiver   Caller Receiver

: :   :  : :

Good morning, Hasanah Vocatioal School. How can I help you? Good morning. This is Yolani from Accounting department. Can I speak to Mrs. Sondang Elisabet, Please? Of course, just a moment please. I’ll check if he’s available. I’m sorry but she’s meeting a client righ now.  Would you like to leave a message yes, please tell him to call me back sometime this afternoon. Okay, I’ll make sure that he gets your message.